Privacy Policy

Effective Date: 12 March 2025

1. Introduction

This Privacy Policy explains how Smart Tribe Digital (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you use our CRM platform, Smart Tribe Suite.

We are committed to protecting your data and complying with the UK GDPR and relevant data protection laws when processing personal data.

2. Who We Are

Smart Tribe Suite is operated by Smart Tribe Digital, a UK-registered company. We act as a data controller for the personal data we collect and as a data processor for the data processed on behalf of our customers.

3. Data We Collect

We may collect the following types of personal data:

  • Name, email address, phone number, and company details (when you register)

  • Login credentials

  • Billing and payment details (via our payment provider)

  • IP address, device information, and browser data

  • Communication preferences and customer interaction history

Our CRM platform also collects and stores data provided by your clients or contacts. You are responsible for ensuring your own clients’ data is collected and used lawfully.

4. How We Use Your Data

We use your data to:

  • Provide and maintain the platform

  • Deliver customer support

  • Process transactions and send invoices

  • Send service-related messages (e.g., updates, billing notices)

  • Analyze platform usage to improve features

  • Comply with legal obligations

5. Third-Party Services

We use trusted third-party services to support our platform, including:

  • A third-party CRM infrastructure provider

  • Payment processors (e.g., Stripe)

  • Communication services (e.g., Twilio, email/SMS platforms)

  • Web integrations (e.g., Google, Facebook Ads, WooCommerce, WordPress)

Each third-party service provider is subject to strict data protection agreements and only processes data as required for their services.

6. Data Sharing

We do not sell or rent personal data. We may share your data with:

  • Our third-party CRM infrastructure provider

  • Payment and communication service providers

  • Legal authorities, if required by law

7. Data Transfers

If we transfer personal data outside the UK or EU, we ensure adequate safeguards such as Standard Contractual Clauses or UK International Data Transfer Agreements are in place.

8. Your Rights

As a data subject, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Request data portability

  • Lodge a complaint with a supervisory authority (e.g., ICO)

9. Data Retention

We retain personal data for as long as necessary to fulfil our service obligations and legal requirements or until you request deletion.

10. Cookies

Our platform uses cookies to enhance user experience. You can manage cookie preferences via your browser settings.

11. Security

We implement appropriate technical and organisational measures to safeguard your data, including encryption, access controls, and secure authentication.

12. Updates

We may update this policy occasionally. Continued use of the platform constitutes your agreement to the updated terms.